Support is available to assist with account queries, technical issues or general feedback. Players can contact the team for help with registration, verification documents, deposits and withdrawals, or to report a problem. The support team can also advise on safer-gambling tools and provide guidance on promotional terms. Contact options include email and telephone; response targets vary by channel and by the nature of the enquiry. For urgent account-related matters, use the phone line during working hours for faster assistance.
| Department | Contact |
|---|---|
| Customer support (accounts, verification, technical) | [email protected] |
| General enquiries (billing, media and partnerships) | [email protected] |
| Affiliate enquiries (programme, tracking and payments) | [email protected] |
| Phone (UK landline for urgent matters) | +44 20 3876 4529 |
| Working hours (Mon–Fri, 09:00–18:00; email monitored weekends) | Mon–Fri, 09:00–18:00 |
Email is the preferred contact method for detailed requests, account‑related issues or any enquiry requiring explanations or documents. Please send messages to [email protected] with a clear subject line and up‑to‑date contact details to avoid delays. Attaching relevant documents and including your account username will help speed up handling; responses may require verification before further action.
Most support enquiries are answered within one business day. For routine questions and account tasks, you should receive a response quickly; more complex issues, such as verification, payment investigations or security reviews, may take longer depending on their nature and the checks required. In those cases the team will keep you informed of progress and expected timelines.
Please share any feedback, suggestions or ideas for improving the website using the contact form or live chat. All submissions are read and assessed carefully; constructive comments help refine features, fix issues and improve the overall user experience. Your input contributes directly to future improvements and helps ensure the site remains clear, fair and enjoyable for all players.
