We are committed to promoting player safety and controlled play. Our Responsible Gambling programme is designed to help players manage their activity, limit harm and enjoy gaming within personal limits. We provide on‑site tools, clear guidance and links to independent support so that customers can make informed choices about their play.
We put player protection at the centre of our service. That means providing easy access to safer‑gambling tools, monitoring accounts for signs of harm, and taking proportionate action where there are concerns. We aim to treat all customers respectfully and to act quickly when intervention is required.
Players can use a range of controls to manage how they play. These are available from the Responsible Gambling page in their account and can be adjusted at any time.
Deposit limits let players cap how much they add to their account over a defined period (daily, weekly or monthly). Limits can be lowered immediately. For increases we may ask for affordability evidence such as payslips or bank statements before approving higher thresholds.
Loss limits help control how much can be lost over time. Players concerned about losses can set a cap and review it periodically. These limits work alongside deposit controls and are part of the toolkit to keep play within personal budgets.
Session reminders and reality checks are available to prompt players at chosen intervals. Account breaks can be applied for short periods if a player needs time away, and these breaks stop access immediately for the selected duration.
Self‑exclusion blocks access to the account for a set period and prevents marketing contacts. Self‑excluded customers are prevented from logging in and can be directed to independent support. Self‑exclusion can be a useful step for anyone who feels they need a longer period away from gambling.
Warning signs include spending more time or money than planned, chasing losses, neglecting other responsibilities, or feeling distressed about play. If you recognise any of these in yourself or someone you care for, consider using the controls above and seek support.
If you need further help, speak to a trained adviser. National helplines and gambling‑harm charities such as GamCare and GambleAware provide confidential advice, counselling and practical support. Your GP or local health services can also advise on local routes to help.
