Support is on hand to help with questions, account-related issues, technical concerns or general feedback. Our team assists UK players with deposits, payments and bonus enquiries, and can advise on verification, safer-gambling tools and account security. For a quick reply use live chat during opening hours; for detailed matters send an email and we will respond as soon as possible. We aim to resolve issues swiftly and to the customer’s favour with clear, courteous guidance.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email for account, payment and bonus enquiries; response within 2 working days) |
| General enquiries | [email protected] (for general enquiries and feedback) |
| Affiliate enquiries | [email protected] (partner and marketing enquiries) |
| Phone | +44 20 7946 3812 (UK line) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email is our preferred contact method for detailed requests, account issues or where documents are required. Please send your enquiry to [email protected] with a clear subject line, your full name and up-to-date contact details so we can find your account. Including reference numbers and attachments helps us resolve matters without unnecessary delay.
Our support team aims to respond quickly to all enquiries. Most messages receive a reply within one business day, while simple requests are often handled sooner. Complex cases such as verification or payment investigations can take longer to resolve and may require additional checks; we will keep you informed of progress and provide an estimated timeframe where possible.
Got feedback, suggestions or ideas to improve HulaSpins? We’d love to hear from you. Your comments, bug reports and feature requests are reviewed carefully by our team and help shape site improvements and the player experience. Use the live chat or Help Centre to get in touch. We read every message and aim to act on useful suggestions quickly.
