Customer Support Center
Need a hand? Our support team is ready to assist with questions, account-related issues, technical problems or general feedback. Use live chat for quick help, email for full enquiries or phone for urgent matters. We can guide you through verification, deposits and withdrawals, responsible gambling tools and promotions. Expect a prompt reply and clear guidance from our team when you contact us via any convenient channel. For VIP or complaints please ask and we'll connect you to an adviser.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; reply within 2 business days) |
| General enquiries | [email protected] (accounts, payments & verification) |
| Affiliate enquiries | [email protected] (partnerships & marketing enquiries) |
| Phone | +44 20 7946 2839 |
| Working hours | Mon-Fri, 09:00-18:00 |
| Payments | [email protected] (deposits & withdrawals) |
Email Assistance
Email is the preferred contact method for detailed requests, account issues or any matters that require explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, your account username and any relevant attachments. Providing full information upfront helps us investigate and respond without unnecessary delays.
Contact Form
NameEmailMessageSend messageResponse Time
Our support team aims to reply to most enquiries within one business day. Live chat and simple requests are usually handled faster; more complex issues such as verification checks, payment investigations or security reviews may take longer while we gather information. We’ll keep you updated on progress and give an estimated timeframe where possible.
Feedback
Your feedback matters. Please share any suggestions, ideas or issues you spot using the feedback form or by contacting our team. Every message is reviewed carefully by our support and product teams and helps shape improvements to the site, promotions and gameplay. We appreciate your time and will consider all submissions when planning updates to make the experience better for everyone.