Responsible Gambling

At Hula Spins we take safer gambling seriously. We want you to enjoy controlled play and keep your account within healthy limits, so we provide clear tools and guidance to help you stay in control. If gambling stops being fun, we encourage you to use the protections below and to contact our team for help.

Player protection principles

We put player safety first by offering transparent options to limit activity, by carrying out identity and affordability checks when needed, and by supporting self-exclusion and time‑out choices. We train our support staff to respond sensitively and to act quickly when a customer shows signs of harm.

Activity-control tools

Deposit, loss and time limits

You can set personal deposit limits on a daily, weekly or monthly basis from the Responsible Gambling page in your account. We also offer loss limits and session time reminders to help you stick to a plan. Limits you reduce come into effect immediately; increases may require a short review and evidence of affordability.

Account breaks and self-exclusion

If you need a break you can choose a temporary time‑out or a full self‑exclusion period. During a time‑out your account is temporarily locked and you cannot place bets. If you self‑exclude, we will prevent you from logging in and we will stop sending marketing communications for the duration you choose. If you want to return early we may ask you to contact support and complete a reinstatement process.

Setting and changing limits

Limits are simple to apply from your account settings. You can lower limits instantly at any time. To raise limits we may ask for recent payslips or bank statements so we can ensure changes are affordable and responsible. Changes follow the same principles used across our player protection routines.

Signs of problematic behaviour

Be alert to signs such as chasing losses, spending more than you planned, borrowing money to gamble, or neglecting work, family or personal needs. If you notice these signs in yourself or someone close to you, act early and use the tools available.

Practical tips for staying in control

Decide a budget before you play and stick to it, set deposit and loss limits, enable session reminders, take regular breaks and avoid gambling when stressed, tired or under the influence of alcohol. If you share devices, use account passwords and consider enabling account restrictions to prevent unauthorised access.

Professional help and support organisations

If you need external support, organisations such as GamCare, GambleAware, Samaritans and NHS services can provide free, confidential guidance and counselling. You can also contact our support team via the help centre in your account for signposting and assistance with setting controls on HulaSpins.