These terms and conditions set out the rules that govern your use of the HulaSpins platform and our relationship with you. They explain account responsibilities, eligibility, permitted activity, how promotions operate, and how we handle deposits, withdrawals and disputes. By registering or using the site you agree to comply with these terms and any policies we publish and update from time to time.
You are responsible for maintaining the security of your account credentials and for any activity that occurs under your account. Keep your username and password confidential and notify us immediately if you suspect unauthorised access. We may request identity documents to verify your account and will restrict access until verification is complete. Multiple accounts are not permitted and we may close or suspend accounts that breach this rule.
Only persons who meet our eligibility criteria may register and play. You must be aged 18 or over and able to enter legally binding contracts. We may refuse registration or restrict access where local law prohibits participation. We reserve the right to carry out checks to confirm eligibility and to seek further information or documentation where required.
Use of the site must be lawful and in accordance with these terms. You must not attempt to manipulate games, exploit system errors, engage in bonus abuse, or use automated software to access the service. Behaviour that threatens site security, infringes the rights of others, or attempts to circumvent controls may result in disciplinary action including loss of funds, account suspension or closure.
Promotions are available only to eligible accounts and are subject to specific promotional terms that form part of these conditions. We may require a qualifying deposit, restrict offers to certain games, and limit the number of times an offer can be claimed per person or household.
All bonus funds and free-spin winnings are subject to the wagering, stake and conversion rules set out in each promotion. Bonus balances are typically non-withdrawable until wagering requirements are met. We may withhold or void promotional credits where we reasonably suspect abuse or error.
Payments must be made from methods registered in the account holder’s name. We use third-party payment processors and may apply verification checks to prevent fraud and money laundering. Withdrawal requests may be subject to a pending period and security checks; we will process verified requests in accordance with the cashier options shown in your account. We may apply limits to deposits and withdrawals and require proof of source of funds for large transactions.
If you have a complaint please contact our support team using the in-site help centre. We will acknowledge receipt and aim to resolve disputes promptly and fairly. If a matter cannot be resolved directly we will set out the options available to you for independent review or escalation where applicable.
We may update these terms from time to time to reflect operational or legal changes. We will publish amendments on the site and, where appropriate, notify you. Continued use of the Hula Spins service after changes are published constitutes acceptance of the updated terms. We recommend you review the terms periodically.
